Rental rules and regulations
1. GENERAL INFO RENTAL RULES
Bomstadbadens Rental rules
The reservationis binding once you receive a confirmation/invoice.
Check-in cottages: 15.00, Check-out cottages: 11.00
Check-in camping: 13.00, Check-out camping: 12.00
Age limit for booking and access
To book / enter into an agreement with us you must be 18 years of age. For group bookings, at least two persons must be 18 years of age, if no higher age limit is specified in connection with the booking. However, single parents living with several children are exempt from this requirement. In case of obscurity, check what is applicable at the current campsite. Compliance with the age limit is a requirement to gain access to the showroom / cabin / room. Identification may occur upon arrival.
Service fee
For booking online no fee is charged. For bookings with personal service where an invoice will be sent, a handling fee of SEK 135 per booking opportunity is charged.
Confirmation
You will receive a written confirmation of your booking. The booking confirmation contains important information regarding your booking. Make sure the content of the booking confirmation matches what you booked. If you find any errors in the confirmation, please inform us as soon as possible.
When will my booking become binding?
The booking will be binding once you have received confirmation of your booking from us. It can be done in different ways, in writing, via email or through a booking system on the internet.
Open purchase for 24 hours
You have an open purchase for 24 hours if there is more than 7 days left to arrive.
Camping Key Europe or Camping-ID
We are members of SCR Svensk Camping where Camping Key Europe (CKE) or Camping-ID is compulsory for accommodation in a tent, caravan and motorhome. A Camping-ID (free of charge) and CKE (199sek/year) can be subscribed at the camping site or online before arrival. With CKE benefit card you get access to benefits, offers and insurance during your stay.
2. PAYMENT
2.1 When booked via www.booking.com:
You pay at the time of booking, or at least 30 days before arrival via booking.com
You pay at the time of booking when you book online
2.3 When booked through Bomstadbaden camping via mail, phone or drop-in :
- When booking 0-20 days before arrival date
If you book an item with less than 20 days left to arrival, you will pay the full amount at the facility upon arrival.
- When booking 20 days or more before arrival date
When booking an item with more than 20 days left to arrival, the reservation will be paid by invoice. There are two possibilities: 1. Pay the full amount directly 2. Registration fee is 30% of the rental amount and should be paid within 20 days from the time of the booking. The remaining settlement should, if nothing else has been agreed, be paid at the latest 30 days before arrival.
2.4 General payment agreements
Late or no payment
If you do not pay any initial registration fee on time, we are entitled to cancel your booking. If you are late with your final payment, it will be a cancellation on your part and then the cancellation policy applies.
Departure earlier than planned
If you choose to leave earlier than planned, no money will be refunded unless otherwise agreed with us.
GDPR – Private Policy
We collect information that helps us provide our services to you, including: Email, Name, Address, Phone Number. We collect these data for several reasons. Firstly, to make your booking and stay possible and as smooth as possible, but also to send out information, offers and newsletters to you. In line with the new GDPR legislation, we will collect as little personal data as possible about you.
The information that is stored to send out offers or newsletters will be stored until you withdraw your consent. Information recorded when booking is stored if you choose to be our guest. You are entitled to, once a year, at no cost, upon written request, find out what information has been registered, how they are used, where the data has been retrieved, and to get information about any recipients to which the information has been disclosed. If you no longer want to be a guest with us and want the information to be deleted, you can contact us at any time (if the law, for example, the accounting law) does not prevent us.
Read our entire Privacy Policy on our website.
3. CANCELLATION POLICY
3.1 Reservation made via Bomstadbaden (online, phone or email)
How do I change / cancel my reservation?
You can make a cancellation by phone or via e-mail. For cancellation, later than 30 days prior to arrival is subject to a flat rate based compensation as described below.
Cancellation with cancellation insurance:
When booking, you can buy cancellation insurance that costs 250 SEK for camping and 400 SEK for cottages, and a fee of 250 will be added at cancellation. Cancellation insurance means you can cancel up to 1 day before the agreed date of arrival.
Cancellation Conditions without cancellation insurance
For cancellation, the following conditions (when the rules of the guarantee do not apply). Separate rules apply if you have cancellation insurance. Any charge for cancellation and service fee is non-refundable in case of cancellation.
• If you cancel 30 days or earlier before admission, you get back 70% of the contracted amount.
• If you cancel 29-2 days prior to admission, you get back 25% of the agreed amount.
• If canceled later than 2 days before the starting date under the contract, or if you cancel the ongoing stay without valid reason, no refunds and we have the right to charge for any agreed amount that is not paid.
What if I want to change?
You can change a booking free of charge up to 2 weeks before arrival, provided that:
- The new amount does not fall below the original amount. If the change of the booking means that the amount is reduced or that the change takes place within 2 weeks of arrival, rules for cancellation apply. If the new amount exceeds the original amount, the difference is sent by invoice.
- If you wish to change date of arrival, the new arrival date must take place within a 6-month period. If the new arrival date is further than 6 months from the original arrival date, rules for cancellation apply.
- Only one change/rebooking is made per booking, if more changes are desired, cancellation rules apply.
3.2 Reservation made online via www.swecamp.se or www.camping.se
How do I change / cancel my reservation?
To change or cancel your reservation, please call +46(0)771-117 117, email service@camping.se or log on to Mina sidor.
3.3 Reservation made online via www.booking.com
How do I change / cancel my reservation?
If you would like to change or cancel your reservation, please visit www.booking.comsince they are responsible for the reservation.
- Cancellation is free of charge if notified earlier than 30 days before arrival.
- If you cancel your reservation less than 30 days before arrival you will be charged with full cost and the credit card that was used when making the reservation will be charged with the total amount.
- No show arrival without cancellation is charged with full cost and the credit card that was used when making the reservation will be charged with the total amount.
4. CODE OF CONDUCT
For the benefit of all our guests, the following regulations apply to those staying with us:
Respect
Out of respect for your fellow guests please refrain from making any noise between the hours of 11 pm and 7 am. Noise disturbances resulting from loud music, arguments, causing damage etc. will lead to those responsible being ejected from Bomstadbaden without any refund being issued. The on-duty guard can always be reached via the intercom in reception.
Entrance and exit
The main entrance is closed between the hours of 11 pm and 6.30 am, during which time no traffic is allowed within the area.
Caravan parking
Caravans may not be parked without the owner having contacted reception. Please maintain a distance of 4 metres between parked vehicles.
Speed limits
There is a speed limit of 20 kph in the area. Driving whilst under the influence of alcohol is strictly prohibited. Mopeds may only be ridden to or from accommodation units which have been checked in.
Responsibility
Bomstadbaden takes no responsibility for theft nor for injury to guests or damage to their property where such is beyond our control.
Guests may not use cabins/camping pitches for any activity other than that which has been contracted (typically recreational purposes). Guests may not allow persons other than those stated within the original booking to stay overnight either in cabins or on the campsite.
Guests must take good care of cabins/camping pitches and follow all applicable regulations and directives. Guests are personally responsible for any damage to cabins/camping pitches or related equipment caused by the careless behaviour of a member of their party.
Cleaning
Cabins/camping pitches must be cleaned before departure. Cabins will otherwise be cleaned at your expense and an invoice sent retrospectively. Cleaning doesn´t include dishes and garbage, which means that you throw your garbage and do you dishes after you. If this is not done, you will be charged 1000/ 1500SEK, depending on the type of cottage you have booked.
Guests in contravention of the non-smoking rules applicable to cabins will be subject to a cleaning fee of SEK 2,500. Cleaning costs 590/790/990 SEK depending on the type of cottage you have booked(excluding garbage and dishes)
Complaints
Please address any complaints directly to us. Remember that your chances of gaining redress are reduced the longer you wait before lodging a complaint.
Contractual obligations cease to apply with immediate effect if:
- You or anyone else in your party creates a disturbance in the campsite area.
- You or anyone else in your party causes damage to cabins/rooms or in the campsite area.
- Cabins/rooms/camping pitches are used for any purpose other than that intended.
If the contract ceases to apply for any of the above reasons, you and your party must immediately leave the premises, whereupon a refund of any remaining rental fee will not be issued. If staying on the campsite, you will also be liable for the cost of the entire rental period and for any refunds to guests who have been affected.
Bomstadbaden Camping AB
Web: www.bomstadbaden.se Tel: +46(0)54-53 50 68
Mail: info@bomstadbaden.se Org. Nr: 556669-4237
For payments from abroad
BIC: ESSESESS
IBAN: SE40 5000 0000 0510 8104 0343
Account number: 5108 10 403 43
Bank: SEB 106 40 Stockholm
Bomstadbaden Camping AB
Bomstadsvägen 640
653 46 Karlstad
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